Refund Policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it in the original packaging and within 14 days of receiving it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and full refund minus our original postage cost will automatically be applied to your credit card or original method of payment, within 14 working days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at defensesoapuk@yahoo.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@defensesoapuk.com and send your item to: Defense Soap UK, Rectory House, Blackhorse Lane North Weald GB CM166EP. Please also include a printed order receipt. Please see "Shipping" below fro more details.
Shipping
To return your product, you should mail your product to: Defense Soap UK, Rectory House, Blackhorse Lane North Weald GB CM166EP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. .
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.